30 Day Money Back Guarantee
We offer a 30 day money back guarantee on all of our products. If you're not 100% happy with your product you can return them straight back to us!
Returns FormItems should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You must also include a completed returns form with your invoice number for us to facilitate a refund.
Orders can be cancelled within 14 days of delivery
Goods must be returned within 14 days of cancelling your order
We will gladly replace any goods returned to us which are found to be faulty
We cannot accept any returned goods without a returns form
Please Note
Any unwanted items or items ordered incorrectly must be returned within 30 days of delivery, no refunds or exchanges will be made after this date.
We cannot accept any returned Tile Adhesive or Self Levelling Compounds/Grouts whatsoever as these materials must be stored in a controlled environment and are considered perishable goods. Once the product has been received we cannot take any responsibility for the storage of these products.
All returned mats/cables must be in the original condition on return (i.e.; not unrolled or cut in anyway) If an item is returned to us and found to have been used in any way, we cannot take any responsibility for this product, and there will be a charge applied for the return of the goods.
Ways to return
Return to our store in person
Due to the current situation regarding COVID 19, unfortunately we are unable to accept any returns in person. All returns must be sent back by post/courier to allow for a 48 hour quarantine period. Apologies for any inconvenience caused
Return by registered post
Post your unwanted item(s) to: Fastwarm, Unit 13 Carnival Park, Basildon, Essex, SS14 3WN . You must also include a completed returns form with your invoice number for us to facilitate a refund.
Return by carrier collection
If we've supplied an incorrect item you can either: call us on 01268 744 479 with your invoice number or email us at customerservices@fastwarm.com with your invoice number. We'll arrange collection or you can return the item(s) by registered post (we'll refund the postage cost).
